Wallet deposits
A verified wallet deposit is normally final once credited. If a payment is successful but missing, provide the Flutterwave transaction ID so it can be verified and reconciled. Duplicate credits are prevented automatically.
Order refunds
If an order is rejected before fulfilment, the eligible charge is returned to the wallet. Failed or cancelled orders may receive a full wallet refund. Partial orders may receive a proportional wallet refund based on the undelivered quantity.
Non-refundable situations
- Incorrect target URL or quantity supplied by the customer
- A completed service that matches the selected service description
- Losses caused by changes made to the target account during delivery
- Requests outside an advertised refill or cancellation period
- Payment-processor fees, except where applicable law requires otherwise
Review process
Refund eligibility is determined from payment records, order status and provider evidence. Approved order refunds are posted to the wallet ledger. Statutory rights remain unaffected.