Wallet deposits
A verified wallet deposit is normally final once credited. If a payment is successful but missing, provide the Flutterwave transaction ID so it can be verified and reconciled. Duplicate credits are prevented automatically.
Order refunds
If an order is rejected before fulfilment, the eligible charge is returned to the wallet. A full wallet refund may apply after a live order status confirms failure or cancellation. A partial order may receive a proportional wallet refund based on the confirmed undelivered quantity.
Cancellation requests
Requesting cancellation does not itself stop an active order or create an immediate refund. Social Booster first submits or reviews the request, then verifies the live order status. Any eligible refund is calculated only after cancellation or partial delivery is confirmed and is protected against duplicate crediting.
Delivery disputes
A report should identify the order and problem. We compare the recorded target, quantity, start count, remaining quantity, service terms and live fulfilment evidence before deciding whether completion, refill, cancellation, partial credit or further investigation applies.
Non-refundable situations
- Incorrect target URL or quantity supplied by the customer
- A completed service that matches the selected service description
- Losses caused by changes made to the target account during delivery
- Requests outside an advertised refill or cancellation period
- Payment-processor fees, except where applicable law requires otherwise
Review process
Refund eligibility is determined from payment records, order status and provider evidence. Approved order refunds are posted to the wallet ledger. Statutory rights remain unaffected.
How to request a review
- Open a support ticket from the signed-in dashboard.
- Include the order ID or payment reference and a concise description of the issue.
- Do not submit passwords, PINs, CVVs or one-time codes.
- Allow the order and payment records to be checked before opening a duplicate request.
Processing method and timing
Eligible refund requests are reviewed within 24 hours. Approved order refunds are normally returned to the Social Booster wallet within 24 hours and recorded in transaction history. A payment reversal to the original method, where legally required or expressly approved, depends on the payment processor and receiving bank and may take longer.
Chargebacks and duplicate recovery
Contact support before initiating a chargeback so the transaction can be investigated. Fraudulent chargebacks, duplicate recovery or spending a credit that is later reversed may result in account restriction and recovery of the resulting negative balance.
Policy contact
Policy questions, privacy requests, payment disputes and abuse reports may be submitted through the Contact page or sent to support@socialbooster.net.ng. Include only the information needed to locate the relevant record.